Shipping policy
Last updated: 30 July 2026
This Shipping Policy applies to orders purchased directly from CrownFocus, operated by JDMFOCUSTECH PTY. LTD. We aim to dispatch orders promptly, provide tracked delivery wherever available, and keep customers informed throughout the delivery process.
Order processing
Most in-stock orders are prepared and dispatched within 1–2 business days after payment and order details have been confirmed.
- Business days are Monday to Friday, excluding South Australian and Australian public holidays.
- Orders placed on weekends or public holidays are normally processed from the next business day.
- Order confirmation does not mean that the parcel has been dispatched. Tracking details will be issued separately after fulfilment.
- Pre-order, back-order, customised or special-order products may require additional processing time. Any product-specific timeframe shown on the product page or confirmed in writing will apply.
Delivery within Australia
Australian orders are sent using a suitable tracked service, which may include Australia Post or another reputable courier selected according to the destination, parcel dimensions and service availability.
Many metropolitan deliveries arrive within approximately 2–5 business days after dispatch. Regional, rural and remote deliveries may take longer. Delivery timeframes are estimates rather than guaranteed arrival dates and begin after the order has been dispatched.
Where an express delivery option is available, it may reduce the carrier’s transit time but does not remove order processing time or guarantee next-business-day delivery.
Shipping charges
Available delivery methods and applicable shipping charges are calculated and displayed at checkout based on the delivery address, parcel details and selected service.
Any free-shipping promotion applies only where its stated eligibility requirements are satisfied. Additional charges may apply to remote locations, oversized parcels or destinations requiring a specialised delivery service.
Tracking information
When tracking is available, customers will receive a shipping confirmation containing the tracking number or tracking link after dispatch. Tracking information may take up to 24 hours to appear in the carrier’s system.
Customers are responsible for monitoring tracking updates and following any instructions issued by the carrier regarding delivery, collection or redelivery.
Delivery address and order changes
Please check the recipient name, delivery address, postcode, email address and telephone number carefully before submitting an order.
Contact CrownFocus as soon as possible if an address correction is required. We will make reasonable efforts to update the order before dispatch, but an address cannot always be changed after fulfilment or carrier collection.
If a parcel is returned because of an incorrect or incomplete address, refusal, failure to collect, or another circumstance caused by the recipient, the customer may be responsible for reasonable return and reshipping costs. This does not apply where the delivery problem was caused by CrownFocus or where applicable law requires a different remedy.
Multiple or separate shipments
An order may be dispatched in more than one parcel where products are stored separately, require different packaging, or become available at different times. Separate tracking details may be provided for each shipment. Customers will not be charged additional shipping solely because CrownFocus elects to split an order.
Delayed, missing or incorrectly delivered parcels
If tracking has not updated for an unusual period, the estimated delivery window has passed, or the parcel cannot be located after being marked as delivered, please contact CrownFocus promptly with the order number.
CrownFocus may need to open an investigation with the carrier before confirming whether a parcel is delayed, lost or incorrectly delivered. Customers may be asked to confirm delivery details or provide reasonable information required by the carrier.
If a parcel is confirmed as lost or cannot be delivered within a reasonable time, CrownFocus will provide an appropriate solution, which may include replacement or refund, in accordance with applicable law.
Damaged parcels or missing contents
Please inspect the parcel and its contents as soon as reasonably possible after delivery. If the parcel arrives visibly damaged, contains an incorrect item, or appears to be missing contents, contact CrownFocus promptly and provide:
- the order number;
- clear photographs of the outer packaging and shipping label;
- photographs or video showing the product and reported damage; and
- a description of any missing or incorrect items.
Please retain the original packaging until the matter has been assessed. These evidence requests help us investigate the shipment and do not limit any rights available under the Australian Consumer Law.
International delivery
International delivery is available only to destinations offered at checkout. Delivery timeframes vary according to the destination, selected service, customs processing and local carrier conditions.
Unless expressly stated otherwise at checkout, the recipient is responsible for any applicable import duties, taxes, customs charges, brokerage fees or local government charges. CrownFocus does not control these charges or customs processing times.
If an international parcel is refused, remains unclaimed, or is returned because import charges were not paid or delivery information was incorrect, reasonable return, customs and reshipping costs may be deducted from any refund to the extent permitted by law.
Events outside reasonable control
Delivery may be affected by severe weather, natural disasters, transport disruptions, customs inspections, industrial action, peak-season demand or other events outside the reasonable control of CrownFocus.
Where a material delay becomes known, CrownFocus will make reasonable efforts to provide updated information and an appropriate solution. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.
Australian Consumer Law
This Shipping Policy operates in addition to the consumer guarantees and other rights available under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify any right or remedy that cannot legally be excluded, restricted or modified.
Contact CrownFocus
JDMFOCUSTECH PTY. LTD. trading as CrownFocus
ABN 91 679 310 368
8A Embert Street, Sturt SA 5047, Australia
Email: crownfocusjdm@gmail.com
Phone: +61 452 570 910
For return, refund and warranty terms, please review our Returns and Refunds Policy.